Ring Exchanges – Two Options!
We have two options for you to EXCHANGE your ring if it doesn’t fit very well.
Mail it to us – this can take several weeks, you will have to let us know bigger or smaller
Come to the Office – and exchange in person, it is downtown, 1st St SW at 15th Ave
No Charge – in either case
Do not come in person to the mailing address, we will not be able to help you, probably won’t even answer the door
Option 1 – Mail it in to us!
If your ring doesn’t fit very well – just pop it in an envelope, put a stamp on, and mail it to us!
Bigger or Smaller – You will need include a note to tell us if you want to go bigger or smaller, and by how much.
Jewelry shop will size your finger – let us know what size ring you need, or just ask for a half size larger or smaller. You could go for a full size change if it is really off, but better to get the jeweler confirm if that is the case. There is no charge for this.
Self addressed stamped envelope – you will need to prepare another envelope with your own address and another stamp on it, and put this envelope inside the one you send to us. In other words include a stamped, self addressed envelope.
We will mail your new ring – in the envelope that you provide us. Depending on Canada Post of course, it might take 3-4 weeks. Simple, right!
Mailing details -will be provided after you submit your choice below.
Option 2 – Go to the office!
Our office is downtown – open from 10 AM – 4PM Monday to Thursday, closed on statutory holidays.
You must register – so we know you are coming. We will send you an email with the address and contact details after you submit.
Book an appointment – set up a time with the office staff, they need to ensure they will be there when you are planning to come
There is no charge to exchange your ring, but you must bring it with you in order to exchange it!
Fill in the information below and click on SUBMIT,
we will send you an email with the information you need
Ring Exchange
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